Pullman rénove ses cinq hôtels parisiens en simultané
http://www.lechotouristique.com/article/pullman-renove-ses-cinq-hotels-parisiens-en-simultane,53534
Accor group invested in the renovation of all Pullman hotels in Paris. This project represent a huge expend but what would be the return on investment ? Indeed, workmen start each day renovations after the breakfast and that represent a nuisance forguests that are staying over and this factor can decrease the occupancy rate or more precisely the number of stay-overs until 2014, date of the end of renovations. The project should be successful enough to manage to catch up this loss and be profitable in the long term. Can a new design really encourage guest to repeat their experience or attract new ones ? The group didn't only invest on design but also on services. The project is also focused on guest relations and: welcome them a better way and give better answers to their questions to make them live a better experience. In order to have a better return on investment, the Accor group should invest in other types on services like amenities and more precisely services in rooms and common areas to make the guest really feel the novelty of the project. Moreover, the renovation of Pullman hotels wouldn't upgrade them in the star rating classification so are those expences really useful ?
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